How can I troubleshoot issues with Amadeus SmartScript Bridge? – Navitas Solutions

The Amadeus SmartScript Bridge is the 'API' we use to gather information from the Amadeus GDS and Amadeus Selling Platform connect. It is now the only pre-requisite for our tools to work successfully on the Amadeus platform.

We are happy to provide some helpful steps Amadeus have provided to us for troubleshooting any issues with running our tools on their new Amadeus SmartScript API.

We have provided these as a courtesy to our clients, however issues with SmartScripting are unfortunately out of our control as this is software supplied, maintained and supported by Amadeus.

PLEASE NOTE: If any of the steps below are not found on your machine, or any issues arise, then please contact Amadeus for further assistance with their software.

With the SmartScript Bridge, Amadeus has removed the reliance on Internet Explorer and the associated settings that used to be in place for Amadeus Plus Script - so customers are now able to access Amadeus Selling Platform Connect via Chrome, Edge, Firefox etc.

(Full details of this can be found on our help pages)

If there is an issue with SmartScript then you will usually receive one of the following error message(s);

	or
	or

Please Note: If you are seeing a prompt asking you to select from Multiple Office ID's which are the same, please see this article for further information.

STEP 1

Check you are running the most up to date versions of Amadeus Smart Scripting Bridge and also the Navitas tools you are using.

Amadeus Smart Scripting Bridge

Go to Control Panel -> Programs and Features - ensure you have Amadeus Smart Scripting Bridge installed - the latest version from Amadeus is currently 5.4.

If your agency is running a version older than this, then please install the .exe provided to you by Amadeus, or request this from your Amadeus Account Manager.

Navitas Solutions Products

To see the latest versions of our software, please refer to their 'Release Notes' pages

Amadeus actively blocks older versions of our software from running against their platform, so if you are running an older version your system will need to be updated :-

If your agency uses Terminal Services or Citrix type environment, you will need to contact your IT Team to download and deploy the latest XCopy version of the software from our website.
If your agency uses our ClickOnce deployment versions then they should automatically update to the latest release when opening. Sometimes Windows will get locked to an old version, so to force the latest version to download you can open the c:\navitas folder on your computer and double click the relevant ShortCut to launch the application. This will prompt your computer to install the updated version (please see step 5 if you normally launch our applications from the Windows Taskbar)

STEP 2

Check the Amadeus Service Inspector - does this show any errors? This should return a positive PASS when you run the tests. Any issues encountered should be raised through the Amadeus Service Portal

Go to C:\Amadeus\Amadeus Smart Scripting Bridge

Double click on the Service Inspector - a successful result will show as a PASS.

STEP 3

If there is a FAIL or the tools are still returning the error message then you can force 'Launch Bridge' (either from the Service Inspector > Launch Bridge (above) or C:\Amadeus\Amadeus Smart Scripting Bridge Launcher).

NOTE : Once this has been restarted it is best if you log out and back into Amadeus Selling Platform Connect before proceeding to Step 4.

STEP 4

Has Amadeus activated SmartScripting for Navitas products on your Office ID?

To check this, open the About -> About Amadeus Selling Platform Connect menu option

Look for the section of the screen that shows your Site Code and click the + next to See details

Ensure there is an entry for "- SmartTool: Navitas Desktop Launcher" as per the example below.

If this is missing, then we recommend you log out and back into Amadeus Selling Platform connect (if you did not do this in Step 3 above) and check Step 4 again - if this is still missing then your Amadeus Account Manager needs to arrange deployment of the Navitas Desktop Launcher to your agency within the Selling Platform Connect configuration.

STEP 5

Are you running our software from the Start Menu, or a pinned icon on the Microsoft Windows toolbar?

To check your Taskbar pinned items are configured correctly, please refer to Editing the Windows Taskbar to launch latest tools.

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