Checkmate reports a Class is available but I can't sell it in Travelport

Travelport systems will often filter availability responses when a consultant has a PNR open.  As an example, if we open a PNR 

>*1BB9RF

1BB9RF/XX LONOU XXXXPT AG 99999992 20APR 
1.1TOOMEY/PAULMR 
1. EY 131 C 06MAY AUHIAD HK1 1010 1625 O* E FR 
2. EY 130 C 12MAY IADAUH HK1 2150 #1850 O* E TH/FR 

and perform an availability entry, then D class is showing as having 0 seats

THU 12MAY22 WASHINGTON  /ABU DHABI    12/0000 12/2359      G*GAL
1 IAD AUH 12/2115#1815  EY 130 F2 A2 J5 C4 D0 W0 Z0 Y9 B9#789C*E

however, if we IGNORE the PNR and try the availability again, then D class is indeed showing as having 4 seats available

THU 12MAY22 WASHINGTON  /ABU DHABI    12/0000 12/2359      G*GAL
1 IAD AUH 12/2115#1815  EY 130 F2 A2 J5 C5 D4 W0 Z0 Y9 B9#789C*E

As Navitas CheckMate performs availability without retrieving a PNR, then it sees the 'unfiltered' availability response and reports 4 seats as being available.

If your consultants are not able to find the seats CheckMate is reporting, then ensure they attempt a new Availability entry without any PNR open to double check they are not seeing the filtered results.

At all times consultants must follow the guidelines and processes for the carrier in question when attempting to cancel / resell / change the booking to a different class.