Itin To X Robotic - Override Command Entries

This document details the override commands that can be used in a PNR to tell the Itin To X Robotic application how to action a PNR.

As standard the robotic application will use the default settings - meaning it will use all emails found in the PNR, it will use the template marked as default in your configuration, it will use the default remarks and with use the Email From address used in your configuration.  

Alternatively, as with all Navitas Solutions' products, we can customise the system so that the Itin To X Robotic extracts and uses the information from the PNR you want it to, or defaults to different a different Template, Remark or Email From etc. 

However, on occasion there may be times when you need to have the system make different selections - and therefore, through the use of various remark lines, you can override the default or customised behaviours on a PNR by PNR basis.

The Itin To X Robotic will check the remarks of each PNR for override details.  These are entered using the following entries for each GDS:

GDS	Remark Entry
Galileo	NP.
Amadeus	RM
Sabre	5

The format of the remarks to use follows the following pattern: 

{GDS Remark Entry}{ItinToX Robotic Qualifier}{Field Qualifier}*{data}

Where :

{GDS Remark Entry} = (as above) NP. or RM or 5

{ItinToX Robotic Qualifier} = I2X* 

{ItinToXRobotic Qualifier} =  eg EMAILTO (detailed below)

{data} = where you enter the details you want the system to use.

ItinToXRobotic Qualifiers

There are 8 different fields that can be overridden using the remark entries :

Itin To X Robotic Qualifier	Details	Single or Multiple allowed
EMAILTO	Email addresses where the Itinerary should be sent. Special characters in email addresses should be replaced : @ becomes // _ becomes --	Multiple lines allowed
TEMPLATE	The name of the template to use.  This should be an exact match to one of the templates that are listed in the normal Itin to X application.	Single entry only
REMARK	The name of the remark to be included.  This should be an exact match to one of the remarks that are listed in the normal Itin to X application.	Single entry only
OUTPUT	The name of the output type that should be sent.  This will be one of : EMAIL PDF ICS WORD To select multiple, join them together separated by a '/'	Single entry only
HEADER	Text that will appear at the top of the email that is sent	Multiple lines allowed
FOOTER	Text that will appear at the bottom of the email that is sent	Multiple lines allowed
AGENT	The name of the agent sending the itinerary - (only useful if this information is displayed on the itinerary)	Single entry only
EMAILFROM	The email address that the itinerary will be sent from. This email address should be approved for use through the SMTP server that the email is being sent through.	Single entry only

Example entries :

In a Galileo PNR, to send the Itinerary to [e-mail] you would enter:

NP.I2X*EMAILTO*TEST//NAVITAS.CO.UK

In an Amadeus PNR to select the E-TICKET template you would enter:

RM I2X*TEMPLATE*E-TICKET

In a SABRE PNR to select a PDF and ICS output you would enter:

5 I2X*OUTPUT*PDF/ICS

In Galileo you add a Header message in the Email you would enter:

NP.I2X*HEADER*DEAR CUSTOMER

NP.I2X*HEADER*PLEASE FIND ATTACHED YOUR ITINERARY

NP.I2X*HEADER*PLEASE CONTACT US IF YOU HAVE ANY QUERIES

NP.I2X*HEADER*WE HOPE YOU HAVE A WONDERFUL TRIP