With the release of the 'Navitas Hub', all aspects of communication with Amadeus 'Selling Platform Connect' is now owned and managed by Navitas Solution. The following outlines some steps that can be undertaken to ensure 'Navitas Hub' is running and communication is working correctly.
You may have received the following prompt when signing into Amadeus
This normally means Amadeus has been launched before the Navitas Hub so the connection cannot be found. The system attempts the connection on launch, if a connection is not found it will wait 5, 10, 20 and finally 30 seconds between tries. If a connection can still not be found after 65 seconds the above prompt is displayed.
Step 1: Ensure 'Navitas Hub' is running
Stand Alone Machines
Navitas Hub' is a simple Windows System Tray application that is added to the users Start Up applications to ensure it is launched each time the computer to booted up.
The 'Navitas Hub' application should be visible by expanding the Windows System Tray, near the Clock in the lower Right side of the Windows Task Bar:-
If this icon is not present, the application can be started from the Windows Start Menu, as per any normal application, by either searching for it, or locating it in the 'Navitas Solutions' folder of the 'All Apps' section of the Start Menu
Once the application has been launched, again check for the icon in the Windows System Tray as per the first screen shot above.
Special Note: Auto Start - Navitas Hub
The Navitas Hub should be set to automatically start when the user logs in, however when the installation has been performed as a different user the startup application can be added to the wrong users folder. To combat this, we have changed the installation (v1.1 and above) to place the shortcut into the 'All Users' StartUp folder (location C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup) in the latest build of the installer.
Your IT Team should be able to check if the NavitasHub.lnk file is correctly located in the 'All Users' folder, if not, it should be MOVED from the incorrect users start up folder (location C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup) to the C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup location.
Terminal Services/Citrix Environments
The 'Navitas Hub' is installed in this environment as a Windows Service on each server that is used to access Amadeus Selling Platform Connect. The system is set to automatically start up when the server reboots and should be listed in the Windows Services,
Step 2: Check a connection is open with the 'Navitas Hub'
With Selling Platform Connect open and logged in, right click on the 'Navitas Hub' icon in the Window System Tray and select 'Show / Hide Screen' from the menu,
This will open a small form on screen, click the 'Show Connections' to list the current connections the 'Navitas Hub' has registered,
Check the OfficeId listed is the correct Office ID you have open within Amadeus, if not following the further steps below to rectify the issue.
If this display simply shows [], as shown below
this means no connections have been made from Selling Platform Connect to the 'Navitas Hub'.
To rectify issues, enter the following command into a Selling Platform Connect command page (all uppercase),
This resets the connection to the 'Navitas Hub' and clicking the 'Show Connections' button on the hub interface should now show a valid connection has been made to the Office Id required.
Note: You can disregard the 'UNKNOWN TRANSACTION' response from Amadeus.
You can right click on the interface and select 'Show / Hide Screen' again to minimise the 'Navitas Hub' interface.
Step 3: If your Agency is using Google Chrome or Microsoft Edge browser
An update to the Chromium engine, which powers both Google Chrome and Microsoft Edge, means a setting may need to be updated to allow the browser to communicate with the Navitas Hub via the Local network. Please see this additional article for more information
Navitas Hub - Google Chrome Troubleshooting
Step 4: Ensure the Certificate has registered correctly during the installation
If after performing the above step 3 the Navitas Hub still shows [] for the connection details, it may be the certificates have not been registered correctly.
In order for Amadeus Selling Platform to communicate with the Navitas Hub, there are certificates that are registered with Windows during the installation. If the Installation file has not been unblocked after download, sometimes the certificates are not registered correctly. To check open the Start Menu and type CERT, and select 'Manage computer certificates'
On the screen that opens, expand the 'Trusted Root Certification' folder, and then 'Certificates' folder and ensure an entry for Navitas Solutions Ltd is available
If this is missing, the IT Team can re-register the certificates manually by opening the c:\navitas\sslcertificates folder, right click on 'CertInstallerApp.exe' file and select 'Run As Administrator' - this will need the administrator to add the required password
A command prompt will quickly open and close whilst the Certificate is added. Verify the certificate is now available back in the 'Manage Computer Certificates' app as per above.
Step 5: Ensure Amadeus Office ID is configured to utilise the 'Navitas Hub'
When opening Amadeus Selling Platform Connect and signing in, a background script should be running to facilitate connection to the 'Navitas Hub'. To check this, open the 'About' menu in SPC and then select 'About Amadeus Selling Platform Connect'
On the screen that appears, expand the 'See details' link
Under the tasks listed, there should be an entry for the 'Navitas Hub Connector',
If this Task is not available, firstly Sign out of, and back into Selling Platform Connect and check again - if the task is never listed your Amadeus Rep will need to check/update the configuration for your Office ID to ensure this script has been deployed to your agency.
Note: If the above steps do not fix the problem being experienced, please reach out to us using our support@navitas.co.uk email to raise a ticket and we will endeavour to assist further.
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